1. Refund Eligibility & Time Window
12-Hour Refund Window
A refund is available only within 12 hours from the time of payment completion. The refund window begins the moment your payment is processed through Stripe and confirmed in our system.
Stripe Payment Time Reference
For refund eligibility purposes, we use the Stripe invoice timestamp as the official payment reference. If you wish to verify your exact payment time, please provide your Stripe receipt or order confirmation email.
Payment = Immediate Access
Once your payment is successful, you immediately receive access to the Product. The 12-hour refund window runs from this moment, regardless of when you download or access the content.
Download Initiates Access
Downloading the Product means you have accessed the content. At this point, you are no longer eligible for a refund, as the purchase becomes final.
2. How to Request a Refund
Refund Request Process
To request a refund, email us at growth@beauloom.com with the following information:
- Your purchase receipt (from your email)
- Your Stripe Order ID or transaction ID
- Reason for refund request (optional, but helpful)
Time-Sensitive Requests
Refund requests must be submitted within 12 hours of payment. Requests submitted after this window will be denied, regardless of the reason.
Confirmation & Communication
Once we receive your refund request, we will send you a confirmation email. We will notify you within 24 hours whether your refund has been approved or denied.
3. Refund Processing & Timeline
Successful Refunds
If your refund request is approved and within the 12-hour window:
- Stripe processes the refund immediately
- The refund appears in your original payment method within 5-7 business days (depending on your bank)
- You will receive a confirmation email once the refund is initiated
Stripe Processing Delays
If a refund fails during Stripe processing or encounters a technical error:
- We will contact you via email within 6-7 business days of discovering the issue
- We will work with Stripe to resolve the problem
- Once resolved, the refund will be reprocessed and credited to your account
- You are not required to resubmit your request
Refund Confirmation
You will receive email confirmation of refund approval/denial. Please check your spam/junk folder if you don’t see it within 24 hours.
4. Bundle Purchases & Multiple Products
Bundle Refunds
If you purchased a bundle containing multiple products, your 12-hour refund window applies to the entire bundle as a single transaction. You cannot request partial refunds for individual products within a bundle.
Bundle Window
If your bundle purchase was completed within 12 hours and you request a refund before downloading ANY product in the bundle, the entire bundle purchase is refundable.
Mixed Scenarios
If you purchased multiple separate products at different times, each purchase has its own independent 12-hour refund window.
5. Refund Ineligibility & Denials
No Refund After Download
Once you have downloaded the Product, your refund is permanently forfeited. There are no exceptions to this rule.
Accidental Payment or Download
- “Accidental payment” is the customer’s responsibility. Verify your payment before confirming purchase.
- “Accidental download” is not possible — you must intentionally click the download button.
- We cannot refund purchases based on customer error.
Access After Refund Denial
If your refund request is denied (e.g., submitted after 12 hours, or after download):
- Your access to the Product remains active
- You may continue using the Product indefinitely
- No further refunds will be issued
Content Dissatisfaction
Refunds are NOT available for:
- Dissatisfaction with the Product content or quality
- Failure to achieve expected results
- Change of mind or regret after purchase
- Technical issues on your device
- Belief that the Product doesn’t meet your expectations
Unauthorized Sharing & Resale
If we discover that you have:
- Shared the Product with others
- Uploaded or republished the Product online
- Attempted to resell or redistribute the Product
- Violated intellectual property rights
You are immediately ineligible for a refund, regardless of the timeframe. Additionally, we reserve the right to take legal action. Our IP protection clause (Section 1 of Terms & Conditions) applies.
No Partial Refunds
Refunds are all-or-nothing. We do not offer partial refunds, store credit, or product exchanges.
6. Special Circumstances
Technical Access Issues
If you are unable to access or download your Product due to a technical error on our side:
- Contact us immediately at growth@beauloom.com
- We will provide alternative access (e.g., direct file link, new download attempt)
- We will NOT refund; we will resolve the technical issue
- If the issue cannot be resolved and you prefer a refund, you must request it within the 12-hour window
Wrong Product Purchased
If you mistakenly purchased the wrong Product:
- You have 12 hours to request a refund (before download)
- Once approved, the refund is processed, and access is removed
- We can also facilitate a product exchange, but only within the 12-hour window
Email Delivery Failures
If you do not receive the Product download link via email:
- Contact us, and we will resend it immediately
- This is NOT grounds for a refund; we will resolve delivery
- You still have 12 hours from your original purchase time to request a refund if desired
7. Refund & Continued Access
Access Remains After Refund Denial
If your refund is denied due to exceeding the 12-hour window or for any other reason:
- Your access to the Product continues indefinitely
- You can download and use the Product at any time
- No refund will be issued, as the purchase is final and irrevocable
Refund Approval & Access Removal
If your refund IS approved:
- Your refund will be credited to your original payment method (5-7 business days)
- Your access to the Product will be removed within 24 hours
- You will receive an email notification of both
8. Exceptions & Disputes
Refund Appeals
If you believe your refund has been wrongly denied, you may submit a detailed appeal to growth@beauloom.com with supporting evidence. We will review and respond within 7 business days. This appeal is our final decision.
Chargeback & Dispute Claims
If you file a chargeback or payment dispute through your bank/payment provider instead of requesting a refund directly:
- We will dispute the chargeback with evidence of our refund policy
- You will be marked as ineligible for future purchases
- Legal action may be taken to recover funds
9. Contact Us
For refund requests or inquiries:
- Email: growth@beauloom.com
- Website: https://beauloom.com/